PRIVACY POLICY

1. Introduction

Urban Ride ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

2. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, phone number, email address, and government ID for driver verification.
• Location Data: Real-time GPS location to match you with nearby drivers and navigate your ride.
• Payment Information: Transaction details processed securely through Razorpay. We do not store card numbers.
• Device Information: Device type, operating system, app version, and unique device identifiers.
• Usage Data: Ride history, preferences, app interactions, and support communications.

3. How We Use Your Information

• To provide, operate, and improve our ride-hailing services.
• To process payments and send transaction confirmations.
• To send safety alerts, ride updates, and promotional communications.
• To resolve disputes and provide customer support.
• To comply with legal obligations and prevent fraud.

4. Sharing of Information

We do not sell your personal data. We may share it with:

• Drivers assigned to your ride (only name and contact for the trip duration).
• Payment processors (Razorpay) for secure transaction handling.
• Law enforcement or regulatory authorities when required by law.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting urbanrideofficial75@gmail.com.

6. Security

We implement industry-standard security measures including SSL encryption, secure data storage, and access controls to protect your information. However, no transmission over the internet is 100% secure.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at urbanrideofficial75@gmail.com. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and remember preferences. You may disable cookies in your browser settings, though this may affect functionality.

9. Contact Us

For privacy-related queries, write to us at: urbanrideofficial75@gmail.com or call +91 8754 197 322.